Descripción : Temporary Full or Part-time Customer Service Agent.... Empresa : null. Ubicación :

David Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a Customer Service Agent in Barcelona. The team the employee would join supports customers of a popular sneaker brand.

Position: Customer Service Agent

Location: Barcelona, Spain

Employment type: Temporary (3 months) Full-time or Part-time (30 hours per week)

Work model: Hybrid - work from the office during training and 3 days per month after training

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer experience ensuring all needs are met via voice, chat, and email
• Work alongside the Management Team to meet deadlines and achieve goals
• Live and breathe the company values; be a brand ambassador
• Become an expert on the sneaker brand
• Work in a fast-paced environment and showcase your multitasking skills
• Maintain a high level of attention to detail; be meticulous and vigilant
• Personalize the customer experience - find the right tone for each situation

REQUIREMENTS:

• A fluent level of Italian and French with strong grammar and spelling skills
• High level of English (both spoken and written)
• Previous experience working in a customer-facing environment and a genuine passion for world-class customer service
• Fearless independence with the ability to think on your feet, there's no finish line to what's possible
• High energy, drive, and a friendly personality
• Resourcefulness and confidence to take the initiative in a fast-paced environment
• A strong teamwork ethic and a "can do" attitude
• It will be a plus if you practice sports (runners, football players, tennis players, hikers...)

OFFER:

• Contract: Temporary of 3 months (with 1 month probation period)
• Full-time or Part-Time: (30 hours/week)
• Working days/hours:
  • Monday to Friday, from 10 am to 7 pm for full-time
  • Or Monday to Friday, from 10 am to 4 pm for part-time
• Rewards: Multiple performance-based rewards, and discounts on the sneakers
• 2 holidays accrued per calendar month
• Paid bank holidays + 1 extra day off
• Hybrid: Working from the office 3 days per month, for client visits and training and the rest working from home
• Employee Assistance Program - free, confidential, and impartial guidance and support
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 8 days, Monday to Friday, full-time, from the office